RETURN & REFUND

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at care@budahood.com. 

Items sent back to us without first requesting a return will not be accepted.

Please provide us with the return tracking code. We will then send you an email to confirm once the returned item has been received. We will then proceed with the refund.

Please note: shipping fee in the original order is non-refundable. Customers are responsible for all the fees incurred for any returning items. Such items remain the responsibility of the customer until it is received by our team. Therefore, it is recommended to use registered and traceable services when returning the package. Please also note If your country of residence is not France or U.S, shipping your goods may take longer than expected.

You can always contact us for any return questions at care@budahood.com.

 

DAMAGES AND ISSUES

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

EXCHANGES 

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

REFUNDS

 

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at care@budahood.com.